Terms & Conditions

1 – Catering Orders

Please allow a minimum of 2 weeks’ notice for all large orders serving 50 or more guests.

When contract has been sign . 75% down payment is required. The balance is due one week before the event

We charge $100 dollars consultation fees if you need a menu, This amount will be added to your payment upon signing of contract

We recommend that you order smaller items directly through this site and that you also call or send a direct message with your order # to confirm order and pickup time.

2- Cancellations
You must notify us of all cancellations via phone. If we do not have at least a 24 hr cancellation notice for smaller orders, we have the right to deny a refund. Larger orders require at least 7 days of notice to be cancelled. Last minute cancellations are billable unless cancellation is due to inclement weather or unforeseen emergencies. Orders made in advanced may be adjusted or canceled at no extra expense with a minimum of 3 days’ notice.

3- Delivery and Pick up

Delivery and Pickup
When we confirm a delivery time and there is no one to receive the order, you will not be refunded. Orders that are placed for pick up and not picked up same-day will not be refunded. For all catering orders, delivery and set-up is 10% of the order. Additional delivery charges may be incurred for long distance orders.

4- Equipments
Some catering orders may require the use of equipment that is the property of Klasic Catering. Clients are responsible for keeping the equipment safe and arranging for pick-up for this equipment. A fee may incur if equipment is damaged or misplaced.